Frequently Asked Questions

There are specific country restrictions particularly on products containing animal skins and fur. Antiques and high value precious stones and jewellery may also be restricted. Please contact Open for Vintage Customer Service at customerservice@openforvintage.com or +44 20 3637 5338 to confirm if restrictions apply to your delivery destination.

When you place an order from one country to another, there is a chance that you will need to pay customs duties and import taxes. We strive to make this process transparent and convenient for you. Whenever possible, we provide a clear breakdown of the customs duties and import taxes right at the checkout, so you can easily see any additional charges associated with your order.

Currently it is only possible to ship to one destination per order.

Boutiques selling on Open for Vintage are located globally and therefore send your items from multiple locations. If you are concerned about a particular item, please check your order status in your account or alternatively please contact Customer Service at customerservice@openforvintage.com or +44 20 3637 5338.

Open for Vintage need a signature for delivery so unfortunately we do not ship to PO boxes.

Open for Vintage works with our boutique partners to ensure all items listed on Open for Vintage are available for sale. Occasionally, an item may already have been sold in store. Please let us know if this happens so we can work to make sure it doesn’t in future.

Up until the point a boutique processes your order and accepts it, you may cancel your order.

Should your order have been cancelled after a boutique has accepted your order, Open For Vintage will process your refund as quickly as possible. Please note it may take up to 14 days for your refund to appear in your account depending on your bank or card issuer.

Please leave a review or feedback on our social channels. Links to each of these can be found at the bottom of the page. Alternatively, please contact our Customer Services Team at customerservice@openforvintage.com or call them at +44 20 3637 5338. Our team are available from 8am to 7pm GMT from Monday to Saturday.

Please log into your account and add or delete delivery addresses in the addresses section.

Please login to your account and edit your registered email address in the personal details section.

You may return an item within 14 days of receiving your order. To arrange a return please contact our Customer Services Team at customerservice@openforvintage.com or call them on +44 20 3637 5338. We recommend contacting the Team within 7 days of receiving your order to allow adequate time for your item to be received by the boutique. Please note, if the returns tag is not attached to an item, we may not be able to accept the returned item.

Once a boutique confirms they have received your return and confirms it meets the conditions set out in our T&Cs we aim to process your refund within 7 working days. Please note it can take up to 14 days for the funds to be available in your account, depending on your bank or card issuer.

No, returns on Open for Vintage are free of charge.

Open for Vintage exclusively sell on behalf of trusted professional sellers worldwide.
We provide a 100% guarantee that the items on our website are authentic. If for any reason you are not satisfied with the authenticity of your purchase, please contact Open for Vintage customer services immediately on +44 20 3637 5338 or customerservice@openforvintage.com

Open for Vintage shares your concerns about privacy and security. We never store your credit card information.

You can read more about Open for Vintage in the About Us section here. In short, Open for Vintage is an online marketplace of the finest boutiques offering a range of beautiful vintage, antique and pre-owned items.

Buying second hand items traditionally can be a hit or miss experience but is made much easier with Open for Vintage. We provide detailed product descriptions and photography of each item including any details of any wear and tear or imperfections. If you aren't happy with your purchase, we offer a 14 days returns policy.

Most items available on Open for Vintage are pre-owned or vintage and therefore a boutique will only have one item in stock.

Open for Vintage is a marketplace of boutiques and therefore we do not sell on behalf of individuals. Should you be interested in one of our boutique partners potentially selling your item please contact us at customerservice@openforvintage.com

If you would like to exchange a purchase for another product on Open for Vintage you will need to return the original order and place a new order.

Please contact our Customer Services Team at customerservice@openforvintage.com or call them at +44 20 3637 5338. The phone lines are available from 8am to 7pm GMT Monday to Friday and from 12pm to 6pm on Saturday.

No, you can shop with Open for Vintage without setting up an account. An account will give you access to your order history, wishlists, and allow you to store delivery details so we always recommend creating one to make your shopping experience easier.

You can purchase an Open for Vintage gift card here.

Please click here to reset your password.

Open for Vintage has partnered with Handbag Clinic to provide these services. Please visit our Repair & Restore page here for more details.

Open for Vintage offer customers a range of currencies to shop in. Please select your currency of choice from the menu in the top right hand side of the website.

Open For Vintage accepts most major credit cards, PayPal and Klarna. In addition, Open for Vintage also offers international bank transfer services.

Please let us know! We are always on the hunt for new boutique partners. Please contact us at boutiques@openforvintage.com

Unfortunately, not. All items need to be paid for in full. If you require more information on a product before purchasing it please contact our Customer Services Team at +44 20 3637 5338 or customerservice@openforvintage.com

Yes, Open for Vintage offer a bespoke personal shopping service. Please contact Open for Vintage Customer Service at customerservice@openforvintage.com or +44 20 3637 5338

If you have a code please apply it in the checkout.

Your wishlist can be accessed using the Heart icon next to the categories list. You can add items to your wishlist by clicking the heart icon next in the product listings or within the product detail page.

Once you click on the wishlist there is an option to edit and delete items from your wishlist.

Yes, within your wishlist is a sharing link. Simply copy the link and you can send this to your friends.